Refund policy

Replacement - If you want to exchange a purchased product, you can return it without a problem within 14 days and receive a credit on the order.
You can arrange to come to us via our phone number, or come to us at Kibbutz Nahsholim
Returning an item by courier to your home costs NIS 30 for the special delivery to us.
Returns - You can get a refund when you return the product to us, assuming you spoke to us within 48 hours from the moment of purchase on the website and notified us that the product is not to your liking. We will credit you for the amount less 5% of the purchase value and we will refund it to you through the same means of payment you used in the purchase (same amount of payments).
A product that has been opened and used, will not be taken back - contact us by phone, I'm sure we'll talk and reach an agreement!


Returns -
You can get a refund for the return of an item purchased at a face to face sale within 48 hours of purchase. We will credit you for the amount less 5% of the purchase value and refund it to you through the payment method you used.
Make sure that no returned product is used and that it is not damaged in any way.
Arrival can be arranged via the mobile number specified in this document.
At any stage you can communicate with customer service, they will be happy to help via mobile\/whatsApp:
+972-555508118. The company's offices are located in Kibbutz Nahsholim
Notes and additions
* Refund will be refunded (assuming you spoke to us up to 48 hours from the date of purchase) within a maximum of 7 days from the date of return of the item less 5% of the original value of the purchased items, solely to the credit card from which the order was made. It will be carried out under the same conditions as the original transaction, ie if the transaction was made in several instalments - you will be refunded in several instalments. If for one payment - will refund in one. If in cash - the cash will return to you.
*A discount or sale item can be returned up to 7 business days from the date of purchase. For items purchased on sale/discount/or not at full price - it is not possible to receive money but only credit for buying on the website.